Forgot your FreshQR password? Reset it and log in

Quick answer

#What it's good for

• Each manager has their own account. Changes are written to the Change Log under their name, so you know who changed what.
• You reset your own password without writing to support.
• No passwords to hand out to staff or for them to remember.

#Who it's for

#Step by step

1. Open the login page.

   On the FreshQR website, click Login. Enter your email and password and confirm. The check against bots runs in the background; there is nothing else to fill in.

   

2. Carry on where your role takes you.

   After logging in you see the first page your role is allowed to open. For most people that is Table Reports. An account with the role Workplace board status only gets the status board for a TV screen – see Public Dashboard URL.

3. Forgotten your password? Click Forgotten password.

   The page Forgot your password? opens. In Email address, enter the email you log in with and click Reset password.

   

4. Open the email with the link.

   The page shows Check your email. The reset link is valid for 1 hour. If the email hasn’t arrived within a few minutes, check your spam folder too.

   

5. Set a new password.

   The link opens Create new password. The password must be at least 8 characters long; the app suggests Use at least 8 characters with a mix of letters and numbers. Type it again in the second field and save. Then log in with the new password.

   

#Other ways to get into your account

• A colleague creates your accountIf you are a new manager, don’t sign up. The main account or an administrator creates a user account with a role for you in My Company › User accounts. You get the password from whoever created the account, or set your own with Forgotten password. See User accounts and roles.
• You don’t have an account yetUnder the login form there is a link to register. Use it only to set up a new company – see Sign-up and the 30-day trial.

#Special cases and tips

Invalid email or password

This message means the email or the password doesn’t match. Check for typos and capital letters. If you’re unsure of the password, request a new one with Forgotten password.

The link has expired

If you open the link more than an hour later, the app says it has expired. Request a new one on the Forgot your password? page.

The email doesn’t arrive

The page shows Check your email for every address, including ones that have no account with us. That way nobody can find out who uses FreshQR. If no email comes, make sure you typed exactly the email you log in with.

Changes in a locked period

For periods marked Password protected, the app asks for your login password again before any change. See Locked periods.

Trust box link

The login page also links to the trust box. That link is meant for employees, not for logging in to the web app – see Trust box.

#Related

Web app (administrator)Mobile app (employee)